Technology Support

All admitted students are automatically given a student ID, unique username, and email account and are asked to set up a password for access to our learning management system called BlackBoard Learn®. This information and instructions on setting up and accessing your account is emailed to your personal e-mail address you provided when you applied to McDaniel.

Need Assistance?

Technology Help Desk

Students and Faculty can get tech help by contacting the Help Desk by phone or email.

Phone: 410-871-3390
Email: helpdesk@mcdaniel.edu

After Hours Support

BlackBeltHelp After Hours Help Desk Support is now available.

Weeknights: from 4:30pm to 8:30am the next morning
Weekends: from 4:30pm Friday afternoon to 8:30am Monday morning

Call After Hours Support: 410-871-3390

After Hours Help Desk Support Ticket

Technology Requirements for Online or Hybrid Learning at McDaniel College

To participate in a fully online or hybrid course at McDaniel, students must have a reliable computer with webcam and microphone and high-speed Internet access. It is also highly recommended that you have a headset with microphone capabilities to help provide a learning environment for you and your peers that eliminates background noise and distraction.

Your instructor will specify any additional hardware or software requirements.

Microsoft 365: All students have access to Microsoft 365, including Word, Excel, and PowerPoint, by visiting portal.office.com in a web browser and selecting 'Sign In'. To sign in, use your McDaniel email and password. From the MS365 landing page, select an online app from the left pane or choose the 'install apps' button to install on your computer.
Infobase: McDaniel also subscribes to Infobase, an online learning portal that includes over 5,000 video tutorials on software applications and soft-skill topics. To access the free training, select the Infobase icon from the McDaniel portal 'Quick Links' menu.
Lynda.com/LinkedIn Learning: Access to Lynda.com/LinkedIn Learning is available through the Carroll County Public Library with your McDaniel ID card.
Student Bb Ultra Nav Guide: Blackboard Ultra Navigation Guide for McDaniel Students. Base Navigation for Blackboard Learn offers a new way to navigate and access your Blackboard Learn course content that will save you time and help you stay on top of what’s most important.
Faculty Bb Ultra Nav Guide: Blackboard Ultra Navigation Guide for McDaniel Faculty. Base Navigation for Blackboard Learn offers a new way to navigate and access your Blackboard Learn course content that will save you time and help you stay on top of what’s most important.